Ace TMUA

Ace TMUA account and data

Delete your Ace TMUA account

You can request deletion of your account and associated data from AceIt Studios by email. You do not need to install or sign in to the app to make a request.

Email an account deletion request

Or write to aceitstudios0@gmail.com with the subject “Ace TMUA account deletion request”.

How to request deletion

Three simple steps.

  1. Email us using the button above, or email aceitstudios0@gmail.com. Tell us that you want your Ace TMUA account and associated data deleted, and include the email address linked to the account.
  2. Verify ownership if asked. We may reply to confirm that the account belongs to you before deleting it. If you can no longer access the email linked to your account, tell us in your message so we can help verify your request another way. Please do not send a password or payment-card details.
  3. We process your request. After verification, we will delete the account and associated data from the active service and confirm when the request is complete. We aim to handle requests as quickly as reasonably possible.

Your data

What is deleted?

Account deletion removes your Ace TMUA account and associated cloud data from the active service. This includes your account and public profile, study settings and learning progress, mock attempts, ranked and social activity, blocks and reports, and subscription entitlement records linked to the account.

Data stored only on your device or browser remains there until you clear its storage or remove the app.

Retention

What may be kept?

Limited copies may remain briefly in protected backups until the backup cycle replaces them. We may keep information for as long as reasonably necessary to meet legal or accounting obligations, prevent fraud or abuse, address safety concerns, or resolve disputes. Support emails may be kept while needed to resolve your request and maintain an appropriate record. Our privacy policy does not state a fixed number of days for backups or these limited exceptions; the period depends on the reason for keeping the information.

See our privacy policy for more detail about deletion and retention.