Before you email
Help us solve it quickly.
Please tell us what happened, what you expected to happen, your
device and operating system, browser or app version, and whether
you were using web or iPhone. Do not send your password or full
payment details.
01
Purchases and Premium
Current UK plans include Monthly at £7.99, Season Pass at £14.99
every three months, and Annual at £29.99. Each is an
auto-renewing subscription; regional store pricing may vary.
iPhone purchases are processed by Apple; web purchases use
RevenueCat Billing with Stripe processing the payment. If
Premium is not showing on iPhone, open the Premium screen and
choose Restore purchases. On web, refresh the
page and confirm that you are signed into the account used at
checkout. If that does not work, contact us with the receipt
date and the email used for your Ace TMUA account.
02
Cancelling a subscription
For an iPhone purchase, cancel through your App Store
subscription settings. For a web purchase, open
Settings → Manage Premium in the web app and
use the subscription portal. Deleting your Ace TMUA account
does not automatically cancel an active subscription.
03
Account or password help
Use Forgot password? on the sign-in screen for
an email reset link. For Apple or Google sign-in issues, check
that you are using the same provider you originally selected.
04
Deleting your account
In the app, open
Profile → Account → Delete account and follow
the confirmation steps. You can also email us from the address
linked to your account for help with deletion.
05
Missing progress
Make sure you are signed into the same Ace TMUA account. Guest
progress is stored on that device until you connect an account;
signed-in progress can sync when an internet connection is
available.
06
Question feedback
If you think a question or explanation needs attention, use the
feedback form and include the paper
name, question number and a short description. We value precise
feedback and will review it.
